Workshop 3D: Using Process Mapping to Improve Health Services for People Who Use Drugs: Practical Methods for Implementation Research and Practice
Tracks
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| Thursday, October 8, 2026 |
| 11:15 AM - 12:15 PM |
| Leo + Virgo |
Details
If you've ever wondered where a service pathway is breaking down, this workshop is for you.
This interactive 60-minute session will introduce process mapping as a powerful implementation tool for identifying where care pathways succeed, where they break down, and what can be done to improve them.
Great services don't fail because of a lack of evidence. They fail when evidence can't be effectively implemented.
Discover how process mapping can help identify missed opportunities for testing, treatment, and engagement, and leave with actionable tools to drive meaningful service improvement in your own setting.
Speaker
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University
Using Process Mapping to Improve Health Services for People Who Use Drugs: Practical Methods for Implementation Research and Practice
Biography
Dr. Guillaume Fontaine (PhD, MSc, RN) is an Assistant Professor at McGill University, Director of the McGill RISE Implementation Science Lab, and Principal Investigator at the Centre for Clinical Epidemiology, Lady Davis Institute. Additionally, he holds visiting appointments in the Viral Hepatitis Clinical Research Program at the Kirby Institute, UNSW Sydney, and the Centre for Implementation Research, Ottawa Hospital Research Institute. He co-leads the Implementation Science Pillar for the Canadian Network on Hepatitis C and the Methods Think Tank for the Pan-Canadian HIV/AIDS and STBBIs Clinical Trials Research Network. His research program focuses on applying and advancing implementation science frameworks and methodologies to improve healthcare outcomes, with a focus on infectious diseases.
Ms Emma Day
Executive Director
INHSU
Welcome and Framing
11:15 AM - 11:20 AMBiography
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University
Welcome and Framing
11:15 AM - 11:20 AMBiography
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University
Process mapping essentials: What makes a useful map?
11:20 AM - 11:30 AMBiography
Dr. Guillaume Fontaine (PhD, MSc, RN) is an Assistant Professor at McGill University, Director of the McGill RISE Implementation Science Lab, and Principal Investigator at the Centre for Clinical Epidemiology, Lady Davis Institute. Additionally, he holds visiting appointments in the Viral Hepatitis Clinical Research Program at the Kirby Institute, UNSW Sydney, and the Centre for Implementation Research, Ottawa Hospital Research Institute. He co-leads the Implementation Science Pillar for the Canadian Network on Hepatitis C and the Methods Think Tank for the Pan-Canadian HIV/AIDS and STBBIs Clinical Trials Research Network. His research program focuses on applying and advancing implementation science frameworks and methodologies to improve healthcare outcomes, with a focus on infectious diseases.
Miss Andrea Torres Robles
Research Associate
Unsw/ Kirby Institute
Process mapping essentials: What makes a useful map?
11:20 AM - 11:30 AMBiography
Dr Andrea Torres Robles is a Pharmacist and an Early Career researcher with extensive experience in health services research, including qualitative and quantitative analysis methods, focusing on the design, evaluation, and implementation of healthcare interventions. She is also engaged in the National Hepatitis C Point-of-Care Testing Program, contributing as part of a multidisciplinary team comprising healthcare practitioners, clinical experts, and academic researchers. Her work focuses on the application of implementation science methodologies, including the use of process mapping, systematic identification of contextual implementation factors, and the development of targeted strategies aimed at optimising the uptake of Point-of-Care testing within diverse healthcare settings.
Ms Megane Bouchard
Senior Clinical Research Coordinator
Mcgill University
Case study: HCV point-of-care testing in Australia and Canada
11:30 AM - 11:40 AMBiography
Miss Andrea Torres Robles
Research Associate
Unsw/ Kirby Institute
Case study: HCV point-of-care testing in Australia and Canada
11:30 AM - 11:40 AMBiography
Mr Daniel Elakpa
PhD Student
Mcgill University
From map to implementation diagnosis
11:40 AM - 11:45 AMBiography
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University
From map to implementation diagnosis
11:40 AM - 11:45 AMBiography
Dr. Guillaume Fontaine (PhD, MSc, RN) is an Assistant Professor at McGill University, Director of the McGill RISE Implementation Science Lab, and Principal Investigator at the Centre for Clinical Epidemiology, Lady Davis Institute. Additionally, he holds visiting appointments in the Viral Hepatitis Clinical Research Program at the Kirby Institute, UNSW Sydney, and the Centre for Implementation Research, Ottawa Hospital Research Institute. He co-leads the Implementation Science Pillar for the Canadian Network on Hepatitis C and the Methods Think Tank for the Pan-Canadian HIV/AIDS and STBBIs Clinical Trials Research Network. His research program focuses on applying and advancing implementation science frameworks and methodologies to improve healthcare outcomes, with a focus on infectious diseases.
INHSU 2026
Group Roundtables: Build a process map
11:45 AM - 12:10 PMBiography
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University
Summarize practical lessons and provide a simple checklist for using process mapping in research, service improvement, and implementation planning
12:10 PM - 12:15 PMBiography