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Workshop 3D: Using Process Mapping to Improve Health Services for People Who Use Drugs: Practical Methods for Implementation Research and Practice

Tracks
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Thursday, October 8, 2026
11:15 AM - 12:15 PM
Leo + Virgo

Details

If you've ever wondered where a service pathway is breaking down, this workshop is for you. This interactive 60-minute session will introduce process mapping as a powerful implementation tool for identifying where care pathways succeed, where they break down, and what can be done to improve them. Great services don't fail because of a lack of evidence. They fail when evidence can't be effectively implemented. Discover how process mapping can help identify missed opportunities for testing, treatment, and engagement, and leave with actionable tools to drive meaningful service improvement in your own setting.


Speaker

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Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University

Using Process Mapping to Improve Health Services for People Who Use Drugs: Practical Methods for Implementation Research and Practice

Abstract (.pdf)

Biography

Dr. Guillaume Fontaine (PhD, MSc, RN) is an Assistant Professor at McGill University, Director of the McGill RISE Implementation Science Lab, and Principal Investigator at the Centre for Clinical Epidemiology, Lady Davis Institute. Additionally, he holds visiting appointments in the Viral Hepatitis Clinical Research Program at the Kirby Institute, UNSW Sydney, and the Centre for Implementation Research, Ottawa Hospital Research Institute. He co-leads the Implementation Science Pillar for the Canadian Network on Hepatitis C and the Methods Think Tank for the Pan-Canadian HIV/AIDS and STBBIs Clinical Trials Research Network. His research program focuses on applying and advancing implementation science frameworks and methodologies to improve healthcare outcomes, with a focus on infectious diseases.
Ms Emma Day
Executive Director
INHSU

Welcome and Framing

11:15 AM - 11:20 AM

Biography

Agenda Item Image
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University

Welcome and Framing

11:15 AM - 11:20 AM

Biography

Agenda Item Image
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University

Process mapping essentials: What makes a useful map?

11:20 AM - 11:30 AM

Biography

Dr. Guillaume Fontaine (PhD, MSc, RN) is an Assistant Professor at McGill University, Director of the McGill RISE Implementation Science Lab, and Principal Investigator at the Centre for Clinical Epidemiology, Lady Davis Institute. Additionally, he holds visiting appointments in the Viral Hepatitis Clinical Research Program at the Kirby Institute, UNSW Sydney, and the Centre for Implementation Research, Ottawa Hospital Research Institute. He co-leads the Implementation Science Pillar for the Canadian Network on Hepatitis C and the Methods Think Tank for the Pan-Canadian HIV/AIDS and STBBIs Clinical Trials Research Network. His research program focuses on applying and advancing implementation science frameworks and methodologies to improve healthcare outcomes, with a focus on infectious diseases.
Miss Andrea Torres Robles
Research Associate
Unsw/ Kirby Institute

Process mapping essentials: What makes a useful map?

11:20 AM - 11:30 AM

Biography

Dr Andrea Torres Robles is a Pharmacist and an Early Career researcher with extensive experience in health services research, including qualitative and quantitative analysis methods, focusing on the design, evaluation, and implementation of healthcare interventions. She is also engaged in the National Hepatitis C Point-of-Care Testing Program, contributing as part of a multidisciplinary team comprising healthcare practitioners, clinical experts, and academic researchers. Her work focuses on the application of implementation science methodologies, including the use of process mapping, systematic identification of contextual implementation factors, and the development of targeted strategies aimed at optimising the uptake of Point-of-Care testing within diverse healthcare settings.
Ms Megane Bouchard
Senior Clinical Research Coordinator
Mcgill University

Case study: HCV point-of-care testing in Australia and Canada

11:30 AM - 11:40 AM

Biography

Miss Andrea Torres Robles
Research Associate
Unsw/ Kirby Institute

Case study: HCV point-of-care testing in Australia and Canada

11:30 AM - 11:40 AM

Biography

Mr Daniel Elakpa
PhD Student
Mcgill University

From map to implementation diagnosis

11:40 AM - 11:45 AM

Biography

Agenda Item Image
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University

From map to implementation diagnosis

11:40 AM - 11:45 AM

Biography

Dr. Guillaume Fontaine (PhD, MSc, RN) is an Assistant Professor at McGill University, Director of the McGill RISE Implementation Science Lab, and Principal Investigator at the Centre for Clinical Epidemiology, Lady Davis Institute. Additionally, he holds visiting appointments in the Viral Hepatitis Clinical Research Program at the Kirby Institute, UNSW Sydney, and the Centre for Implementation Research, Ottawa Hospital Research Institute. He co-leads the Implementation Science Pillar for the Canadian Network on Hepatitis C and the Methods Think Tank for the Pan-Canadian HIV/AIDS and STBBIs Clinical Trials Research Network. His research program focuses on applying and advancing implementation science frameworks and methodologies to improve healthcare outcomes, with a focus on infectious diseases.
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INHSU 2026

Group Roundtables: Build a process map

11:45 AM - 12:10 PM

Biography

Agenda Item Image
Dr. Guillaume Fontaine
Canada Research Chair & Assistant Professor
McGill University

Summarize practical lessons and provide a simple checklist for using process mapping in research, service improvement, and implementation planning

12:10 PM - 12:15 PM

Biography

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